TERMS OF USE FOR THE SHOP skyexperience-shop.rs

Basic Company Information

PROWELLNESS LLC
Address: 63 TADEUŠA KOŠĆUŠKOG Street, BELGRADE
Activity and activity code: 9313 – Fitness club activities
Company registration number: 20705345
VAT number: 106915103
Website: WWW.SKYEXPERIENCE.RS
Contact phone: +381112920820
Contact email: info@skyexperience.rs

At our shop skyexperience-shop.rs, you have an accurate description of the offered goods and/or services, including their price expressed in the transaction currency – Serbian dinar (RSD). In order to avoid any misunderstandings and complaints, please carefully read what you are purchasing before placing an order and making a payment.

Payment Methods
You can pay for ordered services:
With payment cards (Visa, Master, Maestro, Dina Card, and American Express) or
By bank transfer to our account

When selecting the credit card payment option, you will be redirected to the secure payment page of HOLEST E-COMMERCE. The payment is processed by Banca Intesa AD Belgrade, and the entire payment process takes place on the bank’s pages. At no point are the card details available to our system. After a successful payment, the services you have paid for will be made available to you.

When selecting the bank transfer option, you will receive an order form to your email, with the necessary information for making a transfer to our current account. Once the funds are received in our account, we will activate your account, and the paid services will be accessible to you. You will also receive an email notification about account activation.

Conversion Statement
All payments will be conducted in the local currency of the Republic of Serbia – Serbian dinar (RSD).
For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount that will be charged to your payment card will be expressed in your local currency through conversion at the rate used by credit card associations, which cannot be known to us at the moment of the transaction. As a result of this conversion, there may be a slight difference from the original price stated on our website. 

Contact Information – Customer Service
For inquiries related to orders, complaints, or order cancellations, users/customers can contact:
Company name: PROWELLNESS LLC
Address: 63 TADEUŠA KOŠĆUŠKOG Street, 11000 BELGRADE
Contact phone: +381112920820
Contact email: info@skyexperience.rs

Goods Delivery and Potential Limitations
Considering that we sell services, your account will be charged as soon as you make the payment, and the purchased service will be accessible to you immediately, for which we will send you a confirmation by mail.

Complaints Policy
We accept complaints within 7 days from the moment of purchase. If your complaint is valid, within 5 working days, we will either partially refund or fully refund the money to the account from which you paid for the service. For all complaints, contact our customer service.

User Privacy Protection
On behalf of PROWELLNESS LLC, we commit to safeguarding the privacy of all our customers.
We only collect necessary basic customer/user information and data required for business purposes and user communication in accordance with good business practices and to provide quality service.
We offer customers the choice, including the option to decide whether they want to be removed from mailing lists used for marketing campaigns.
All customer/user data is strictly protected and accessible only to employees who require the data for their tasks. All employees at PROWELLNESS LLC (and business partners) are responsible for adhering to privacy protection principles. Learn more in our Privacy Policy.

Confidential Transaction Data Protection
When entering payment card information, confidential information is transmitted over a secure (encrypted) network using SSL protocol and PKI system, as the most advanced cryptographic technology at present.
The security of data during the purchase is guaranteed by the card payment processor, Banca Intesa ad Beograd, so the entire payment process is conducted on the bank’s pages. At no point are payment card details accessible to our system.

Refund of Funds
In case of returning goods/services and refunding the customer who previously paid with one of the payment cards, partially or in full, regardless of the reason for the return, PROWELLNESS LLC is obliged to perform the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods. This means that the bank, at the merchant’s request, will process the refund to the user’s card account.

VAT Statement
VAT is included in the price, and there are no hidden costs.